Kingsway Surgery
23 Kingsway
Narborough Road South
Tel: 0116 289 5081

Thorpe Astley Branch
Thorpe Astley Community Centre
Lakin Drive
Thorpe Astley


  • Flu

    The flu virus typically peaks during the winter months, the best way to help protect yourself and others from catching and spreading flu is to have the flu jab every year.

    Flu strains can change from year to year, which means last year’s jab may not protect you from this year’s strains. The vaccine usually provides protection for the duration of that year's flu season.

    Getting vaccinated is important each year but this year more than ever people are urged to have the vaccine in order to protect themselves, and the NHS, this winter.

    Children aged 2 and 3 years old, plus all primary school aged children and school year 7 in secondary school, will be offered the nasal spray vaccination. The adult flu vaccine is offered free to those in groups at particular risk of infection and complications from flu (for more details see the list at the end of this page).

    The groups being offered the adult flu vaccine are:

    • Pregnant women
    • Those aged 65 or over
    • Those aged under 65 with long-term conditions (see list below)
    • Carers
    • Shielded patients and those in the same household aged 18 or over
    • Pending supply, 50 - 64 year olds will be invited no earlier than November

    Due to the pandemic, flu vaccination clinics may be held in a slightly different way this year. Clinic logistics are still being finalised and updated information will posted on our webpages when confirmed.

    Flu vaccines will be released in batches, according to both availability and also the need to prioritise those most at risk. This means flu clinics will be staggered in the months ahead.

    For those who are eligible, GP surgeries across Leicester, Leicestershire and Rutland are gearing up to provide special clinics to offer patients their annual flu jab.

    GPs are asking their patients to book a place in forthcoming flu clinics as soon as they are advertised. Alternatively, you can visit your nearest participating pharmacy. If you are housebound, please speak to your GP practice.

    Those who do not fall within the eligible categories for a free NHS vaccination will be able to buy a flu vaccine from their local participating pharmacy.

    This year eligibility for the flu vaccination has been extended to those aged 50 to 64 years. Please note that people in the 50 to 64 year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are 50 to 64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from flu, you will be invited earlier.

    The flu vaccination offers an important health protection. Flu can lead to existing health conditions getting worse or the development of an illness such as bronchitis or pneumonia, or it could even be fatal. A vaccination helps protect the health of a pregnant mother and her child.

    You can see the full list of those eligible for a flu vaccination below.

    Most GP practices and pharmacies will begin inviting those patients most at risk for a flu vaccination from September onwards, and it is anticipated those newly eligible, aged 50 – 64 years, will be invited for vaccination during November or December.

    Our first clinic will be held on Saturday 12th September 2020 for over 65's only. You must be well on the day, wear a face covering and be preparted to show evidence of an appointment time (text or letter). If you are early, you will be asked to wait outside in a socailly distanced queue. Only 3 people will be allowed in the building at a time. Please follow the one way system around the building as directed by staff. 

    For men, wear loose fitting short sleeved tops, no long sleeves. Please attend alone unless assistance is required. Please od not bring in any shopping or handbags. Onlythe flu will be discussed, nothing else. Flu injections this year are suitable for everyone, as they do not contain any egg based products. It is important to remember that the flu injection is NOT a protection against the coronavirus.

    To help us to make sure we are reaching all groups in our local communities, we are asking patients to check that their GP practice has recorded their ethnicity status in their records.




    Common symptoms of flu include a high temperature, fatigue, headache, general aches and pains and a dry, chesty cough. If you are generally fit and healthy you can usually manage the symptoms at home yourself without seeing a doctor. The best remedy is to rest at home, keep warm and drink plenty of water to avoid dehydration. Paracetamol or ibuprofen may help lower a high temperature and relieve aches. A pharmacist will be able to provide advice on medication.

    People suffering with a cold or flu should avoid going into hospital, GP practice or other health setting to reduce the chance of vulnerable people catching the virus. The flu virus can be very dangerous for the elderly and the infirm particularly if they are already sick. This is a message that applies to people coming into hospital seeking treatment and to people coming to visit relatives.

    Help to stop spreading colds and flu.

    Colds and flu are caused by viruses and easily spread to other people. Germs from coughs and sneezes survive on hands and surfaces for up to 24 hours. You are infectious until all symptoms are gone which usually takes a week or two.

    You can help prevent colds and flu spreading by using tissues to ‘catch it, kill it, bin it’. Washing your hands regularly with soap and water destroys bugs that you may have picked up from touching surfaces used by other people, such as light switches and door handles. It is also important to keep household items clean, including cleaning such items as cups, glasses and towels, especially if someone in your house is ill.

    People with worsening symptoms or respiratory problems are advised not to visit a GP surgery or a hospital but to call their GP first or call NHS111 for further advice.

    Who is eligible for a free NHS flu vaccine?

    In 2020/21, flu vaccinations will be offered under the NHS flu vaccination programme to the following groups:

    • chronic (long-term) respiratory disease, such as severe asthma, chronic obstructive pulmonary disease (COPD) or bronchitis
    • chronic heart disease, such as heart failure
    • chronic kidney disease at stage three, four or five
    • chronic liver disease
    • chronic neurological disease, such as Parkinson’s disease or motor neurone disease,
    • learning disability
    • diabetes
    • splenic dysfunction or asplenia
    • a weakened immune system due to disease (such as HIV/AIDS) or treatment (such as cancer treatment)
    • morbidly obese (defined as BMI of 40 and above)
    • all children aged two to eleven (but not twelve years or older) on 31 August 2020
    • people aged 65 years or over (including those becoming age 65 years by 31 March 2021)
    • those aged from six months to less than 65 years of age, in a clinical risk group such as those with:
    • all pregnant women (including those women who become pregnant during the flu season)
    • household contacts of those on the NHS Shielded Patient List, or of immunocompromised individuals, specifically individuals who expect to share living accommodation with a shielded patient on most days over the winter and therefore for whom continuing close contact is unavoidable
    • people living in long-stay residential care homes or other long-stay care facilities where rapid spread is likely to follow introduction of infection and cause high morbidity and mortality. This does not include, for instance, prisons, young offender institutions, university halls of residence, or boarding schools (except where children are of primary school age or secondary school Year 7).
    • those who are in receipt of a carer’s allowance, or who are the main carer of an older or disabled person whose welfare may be at risk if the carer falls ill
    • health and social care staff, employed by a registered residential care/nursing home or registered domiciliary care provider, who are directly involved in the care of vulnerable patients/clients who are at increased risk from exposure to influenza.
    • health and care staff, employed by a voluntary managed hospice provider, who are directly involved in the care of vulnerable patients/clients who are at increased risk from exposure to influenza.
    • health and social care workers employed through Direct Payments (personal budgets) and/or Personal Health Budgets, such as Personal Assistants, to deliver domiciliary care to patients and service users. 2. Additionally, in 2020/21, flu vaccinations might be offered under the NHS flu vaccination programme to the following groups:
    • individuals between 50-64 years, following prioritisation of other eligible groups and subject to vaccine supply

  • Update for Patients

    Dear Patients,

    We are writing to keep you informed of new developments, services and general information as the pandemic continues.

    Vulnerable/High Risk Patients

    Vulnerable patients should have received a text message from the government, which will have been sent via gov.notify and will only include a URL. The message reads as follows: “As someone who is at high risk of severe illness if you catch Coronavirus, please remain at home for a minimum of 12 weeks unless a healthcare professional suggests otherwise. Support is available if you need it. Please complete this short form to tell us whether you need this support or not: If you cannot sign up on the website, you can call us on 0800 028 8327. Your response will help us support those who need it most. If you have already been in touch, there is no need to do so again.”

    In the same vein, those identified to be most at risk or vulnerable will receive or have already received a letter from the government. These are being sent in batches as the criteria redefines itself, so do not be worried if you have not received one yet. If you do not receive a letter within the next few weeks and believe you are in the vulnerable category, please click the following link to be added to the shielded list:

    Available Information

    The government have published a new leaflet containing helpful information on coronavirus, self-isolation, hand washing and employment support. Please click the following link should you wish to view the same:

    A free information book explaining the coronavirus to children and illustrated by The Gruffalo illustrator Axel Scheffler is available to download. The book can either be printed or read online and is appropriate for 5-9 year olds. For more information visit:

    During isolation, physical deconditioning is likely to lead to a direct risk of musculo-skeletal problems with or without falling for the elderly and vulnerable. There is also a risk of cardiac and respiratory deconditioning, which may lead to ongoing healthcare needs. The CSP (Chartered Society of Physiotherapy) with partners have developed six simple exercises recommended to aid strength and balance. There are multiple resources available on exercises and these can be explored if desired.

    Surgery Information

    Please note we are not carrying out Ear Syringing for the foreseeable future. Please continue to use Medicated Olive Oil to soften the wax. If you are experiencing an unbearable pain please contact the surgery to speak with a GP.

    Please can all patients make sure we have up to date contact details. If we have to change appointments we do this using our text messaging system, if you have a mobile number listed.

    Attending the surgery - please do not arrive too early (or late!) for appointments as this can result in too many people in the waiting room. You may be asked to wait in your car for the safety of patients and staff.  

    We are unable to offer sick notes if you are self-isolating. Instead, the NHS has launched a new type of note called an “Isolation Note”. These notes are available from and can be sent to you or directly to your employer should you wish. These notes cover you for the 14 day isolation period.  

    At this current time, we are unable to issue early or extra prescriptions. All prescriptions will be issued on a monthly basis and only a month’s worth of medication will be provided. This is to ensure stock supplies remain constant across the UK and can be distributed to all patients in need.  

    We cannot provide notes or letters stating patients are allowed into the supermarkets at a particular time. The supermarkets have provisions in place to ensure elderly and vulnerable patients can attend at an appointed time frame throughout the day or week. Notes from the GP are not required for this.

    General Leicestershire NHS Information

    The NHS Volunteers Responders Service has been launched, where over 750,000 people have volunteered their time to drive patients to appointments, collect medicines from pharmacies and make regular phone calls to check on people isolating at home. Referrals can be made by health and care professionals, such as GP’s, Social Prescribers, Nurse, Consultants, Pharmacists and NHS 111.

    We have received an update from the CCG, which advises that all the Practices are now operating a telephone triage service for patients. The recent various changes have enabled practices to continue meeting the needs of their patients, reducing the risk of spreading coronavirus to patients and staff, while continuing to provide important non-covid-19 related services, such as childhood vaccinations and essential blood tests for cancer patients for example. Their daily reporting shows that nearly all practices were able to meet patients’ needs, a truly massive achievement considering the changes we have had to implement so quickly.

    The University Hospitals of Leicester are continuing preparations for an expected surge in demand, which may last for some time. They recognise patients are worried about contracting the virus, not least because daily national news headlines focus on those patients who have died. It is important to understand that the hospitals are discharging patients on a daily basis who have fully recovered from the coronavirus and that it is a disease that can be overcome.

  • Recent Common Queries

    Recently, we have experienced a few common queries around government letters, prescriptions and returning to work. Please see guidance below if you are unsure about any of these issues:- 

    1) If you are considered to be in a high risk category in terms of your health, you will be receiving a letter from the government regarding coronavirus. These are being sent in batches as the governemt redefines its criteria, so do not worry if you have not received one as yet. 

    2) Should you wish to return to work after self-isolating, you may do so as long as you are not symptomatic and have been fever free for at least two days before returning to work. 

    3) Prescriptions will continued to be issued on a monthly basis and only a months supply will be given. Thisis to ensure supply stock does not lessen and remains consistent throughout the UK.  

  • Braunstone Town Community Response

    Can you help? 

    Braunstone Town Council is looking for volunteers who may be able to assist in tasks like helping to shop, delivering food and medicine, and even something as simple as a quick chat on the phone. 

    Their aim is to create a network of volunteers around the area who they can direct people to in their time of need. 

    A facebook group has been created in order to coordinate volunteer efforts, which you can find here:

    Volunteers can register their details and be added to a map of community volunteers. 


    Can we help you? 

    Are you self isolating, elderly or considered in the vulnerable category? Do you need some help getting food, medicine, or other vital supplies? Are you worried about a friend or neighbour? 

    Please feel free to post on the following facebook group: 

  • Guidance on Self Isolation and Social Distancing

    If you are struggling to understand the different terms and what they mean in relation to the pandemic, please click on the link below for detailed definitions and guidance on each one:-

    Guidance on Self Isolation and Social Distancing


    The NHS has also launched a new online service, which provides isolation notes and proof of coronavirus absence from work. Isolation notes will provide employees with evidence for their employers that they have been advised to self-isolate due to coronavirus, either because they have symptoms or they live with someone who has symtpoms, and so cannot work. As isolation notes can be obtained without contacting a doctor, this will reduce the pressure on GP surgeries and prevent people needing to leave their homes. 

    For the first seven days off work, employees can self-certify so they don't need any evidence for their employer. After that, employers may ask for evidence of sickness absence. Where this is related to having symptoms of coronavirus or living with someone who has symptoms, the isolation note can be used to provide evidence of teh advice to self-isolate. After answering a few questions, an isolation notes will be emailed to the user. if they don't have an email address, they can have the note sent to a trusted family member or friend, or directly to their employer. the service can be used to generate an isolation note on behalf of someone else. 

    The isolation note service can be accessed via the 111 online coronavirus service or as well as via the NHS app.

  • Helpful Information for the Elderly and Vulnerable at this Time

    Stonehurst Farm

    Stonehurst Farm are currently offering a delivery service. They have lots of stock including vegetables, meat, potatoes, dairy items, bread, eggs, etc. They are also adding homemade meals, soups and baked goods to order from their teashop for delivery.

    They are planning to keep the farm shop open throughout this time.

    To place a food order, call 01509 413216 and leave a message and phone number for them to call you back on.  

    Their address is 139-141 Loughborough Road, Leicester, LE12 7AR

    Peace Centre Food Bank

    If you are self-isolating with coronavirus symptoms and over the age of 65, you can contact Peace Centre Food Bank to arrange a food pack delivery.

    You can give them a call on 0799 9271536. Alternatively, you can email them at This email address is being protected from spambots. You need JavaScript enabled to view it.


    Most supermarkets are offering specific timeslots to allow elderly and vulnerable people to shop without worrying about stock and supplies. Please see below plans from each major supermarket:


    "As of 18th March, customers will ONLY be able to buy up to three of any product across all food items, toiletries and cleaning products, so that all of our customers in stores and online have access to the products they and their families need."

    "This week we will be temporarily closing our non-essential services, such as cafes and pizza counters, to free up space in our warehouses and capacity for our colleagues to keep the items our customers need on shelves."

    "We are temporarily closing our 24 hour stores between 12am and 6am – you can check your local stores opening times on the  Asda Store Locator "


    "We will set aside the first hour in every supermarket this Thursday 19th March, for elderly and vulnerable customers."

    "From Monday 23rd March, our online customers who are over 70 years of age or have a disability will have priority access to online delivery slots. We will contact these customers in the coming days with more details."

    "From Monday 23rd March, we will operate an expanded 'click and collect' service. We are significantly increasing the number of collection sites across the country over the coming days in preparation for this. Customers can place their order online as usual and pick it up from a collection point in the store car park. We believe this will also work for people who are self-isolating."

    From this Thursday 19th March, we will be closing our cafes and our meat, fish and pizza counters in supermarkets. This means we can free up warehouse and lorry capacity for products that customers really need. It will also free up time for our store colleagues to focus on keeping the shelves as well stocked as possible."

    "From Wednesday 18th March, customers will be able to buy a maximum of three of any grocery product and a maximum of two on the most popular products including toilet paper, soap and UHT milk."


    From Thursday 19 March:

    To ensure more people have access to everyday essentials, we are introducing a storewide restriction of only 3 items per customer on every product line, and removing multi-buy promotions.

    In order to allow Tesco colleagues to focus on stocking shelves, helping to provide the essential groceries you are looking for and to avoid waste, we will close all meat, fish, deli counters and salad bars.

    To be able to ensure our stores are clean, that we can replenish stock, and allow our colleagues to rest, we will change our trading hours with all stores closing at 10pm.

    To ensure we are doing everything possible to reduce the risk of infection for both our customers and colleagues, we will be introducing some distancing measures at the checkout and, to make it swifter, invite customers who can, to pay by card.

    To help free up slots for the more vulnerable, such as our elderly customers and those who are self-isolating, we are encouraging customers who shop online or choose Click+Collect for their grocery home shopping, to prioritise shopping in-store where possible.

    To ensure our more vulnerable and elderly customers can shop in-store, we will prioritise one hour every Monday, Wednesday and Friday morning between 9-10am (except in our Express stores) and ask that you respect this.


    Iceland outlets across the country have introduced reserved time slots to give the vulnerable and the elderly a chance to shop in store.

    "We have had to place temporary quantity restrictions on some items so as many customers as possible can get the items they need. We’re working hard with our suppliers to help meet demand. Please note there may be similar restrictions on some items in store."


    In Ireland Lidl branches are opening early for elderly and vulnerable customers. No restrictions or rule changes have been published in the UK although branches may have their own.


    "Customers are currently limited to buying four items of any one product during each visit."


    "We are currently not accepting returned bags - please keep them, we will collect them all once we are able to do so."

    "We have had to restrict the quantity permitted per order on certain high demand products. This is so that we can continue to serve as many customers as possible."

    It is also employing 3,500 more staff for home deliveries and installing hand sanitiser at tills.

  • Key Advice for Self Isolation

    Staying at home while you have coronavirus (COVID-19) helps to protect your friends, colleagues and the wider community. It will also help to control the spread of the virus

    If you have symptoms of coronavirus infection (COVID-19), however mild, do not leave your home for 7 days from when your symptoms started. This action will help protect others in your community while you are infectious

    Plan ahead and ask others for help to ensure that you can successfully stay at home

    Ask your employer, friends and family to help you get the things you need to stay at home

    Stay at least 2 metres (about 3 steps) away from other people in your home if possible

    Sleep alone, if possible

    Wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser

    Stay away from vulnerable individuals, such as the elderly and those with underlying health conditions, as much as possible

    You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days, contact NHS 111 online. If you have no internet access, call NHS 111. For a medical emergency dial 999

    You should remain in your home. Do not go to work, school, or public areas, and do not use public transport or taxis. You cannot go for a walk.

    You will need to ask friends or relatives if you require help with buying groceries, other shopping or picking up medication. Alternatively, you can order medication by phone or online. You can also order your shopping online. Make sure you tell delivery drivers to leave items outside for collection if you order online. The delivery driver should not come into your home.

    Aim to stay in a well-ventilated room with a window that can be opened.

    Try to separate yourself from other people in your home and keep the door closed. If you cannot stay in a separate room aim to keep 2 metres (3 steps) away from the other people in your house.

    If you have a garden, it is fine to use it as long as you keep 2 metres away from other members of your household

  • Changes due to Coronavirus

    We currently have or are implementing the following changes at Kingsway over the next week due to the current health climate. 

    We ask that you do not enter the surgery if you have the following:- 

    • Cough 
    • Sore Throat 
    • Difficulty Breathing 
    • Fever 
    • Flu Like Symptoms 
    • Respiratory Conditions 

    If you attend surgery and show any of these symptoms in addition to the main problem you wish to discuss, the clinician or nurse will ask you to leave the building. 


    We are currently not prebooking any appointments and online booking has been temporarily suspended.

    Patients will need to call at 8:00am for a telephone triage appointment, we are currently not taking bookings in person at the reception desk. 


    For the safety of patients and staff, Kingsway will be moving to complete telephone triage. 

    Instead of face to face appointments, patients will be put on a GP telephone list. They will call you and based on this, will decide the next course of action. If the GP feels they cannot resolve the matter over the phone and you are otherwise well (no cold or flu symptoms), they will arrange a face to face appointment. 

    Only patients that have been triaged by a clinician can be booked in a face to face appointment. 



  • Coronavirus Self-Help Guide

    1. Do you have either:
    • a high temperature or fever
    • a new continuous cough

    Please Choose an answer



    Move to next question 2



    See bottom of the page

    Bottom of Form

     2. Are you so ill that you've stopped doing all of your usual daily activities?

    Please select an answer

    We are checking to see if you feel so ill that you can't do anything you usually would, such as watch TV, use your phone, read or get out of bed.


    Yes - I've stopped doing everything I usually do

    Call NHS 111 and speak to a nurse

    The phone will be very busy but you need to wait to speak to someone.

    111 online is updating its clinical assessment, so you must wait to speak to a nurse who will ask you more questions about your symptoms.

    Tell 111 that you are calling about coronavirus symptoms.

    You need to stay away from other people until you have spoken to 111.

    Read more stay at home advice on NHS.UK.

    To protect others, do not go to a GP, pharmacy or hospital

    No - I feel well enough to do most of my usual daily activities

         You need to stay at home

    Stay away from other people for at least the next 7 days, or until your symptoms have gone.

    If you are on public transport, go home by the most direct route.

    Stay at least 2 metres (about 3 steps) away from people if you can.

    To protect others, do not go to a GP, pharmacy or hospital

    You can read more stay at home advice on NHS.UK.

    How to look after your symptoms at home

    • rest and drink plenty of fluids
    • take paracetamol or ibuprofen
    • cover the mouth with a tissue when coughing or sneezing
    • put used tissues in a bin
    • wash your hands regularly with warm water and soap for at least 20 seconds

    If you feel you can’t cope with your symptoms at home or your condition gets worse use the 111 online service again.

    When to end your stay at home

    You should remain at home until 7 days after your symptoms started.

    After 7 days, if you feel better and no longer have a high temperature, you can go back to doing what you would normally do.

    The cough may go on for some weeks in some people, even though the coronavirus infection has cleared. A cough by itself does not mean you have to stay at home for more than 7 days.

    If you do not get better after 7 days use the 111 online assessment service again before you leave your home or let visitors in.  

            If you have any other medical problem and feel well (no flu like symptoms in addition to the problem you wish to discuss) please contact the surgery where you will be 

            triaged appropriately 

  • Changes due to Coronavirus

    Please be aware that the surgery is open and functioning as normal, albeit with some   changes put into place.

    Information from the Government is updated daily, and new information requires GP     practices to treat any patients who require a hospital admission (even without a travel       history to an at risk country) who present with symptoms pneumonia confirmed clinically or from a chest x-ray, symptoms of respiratory distress or influenza like symptoms, to be     treated as a potential COVID-19 case. This means that the patient is required to be     isolated in the GP room, and for the practice to notify the local PHE Health Protection Team, and to seek specialist advice from a local microbiologist, virologist or infectious diseases physician. The practice will also need to contact Public Health England and 111 for advice.

    You may be wondering what this means for you?

    If you have made a pre-booked appointment at the surgery, or are required to collect a     prescription, AND have symptoms of a cough, cold, shortness of breath or fever, please call the surgery to CANCEL your face to face appointment and arrange for a telephone             consultation with a GP.

    If you have symptoms a cough, cold, shortness of breath or fever, regardless of your age and medical background, or have travelled from an at risk country, please do not attend the     surgery and contact 111 online instead.

    If you are then required to see a GP following 111 advice please do not attend the       surgery and contact reception instead. You will be added to a telephone triage list for a GP to     contact you to advise if you are suitable to be seen in the surgery or managed elsewhere.

    Please work with the receptionist, and be aware that if a reason is not provided for making an appointment, we cannot offer you an appointment. This is to ensure we minimize the risk of spreading the virus in the practice. If you have an objection to sharing the   reason for your appointment, you can ring the surgery for a telephone appointment to discuss with a doctor.

    Please keep yourselves updated on our website or using the website

    We hope to resume back to our normal booking process once the risk of Coronavirus         exposure passes.

  • Learning Disability Health Promotion Event

    The NHS will be running a Health Promotion Event focusing on Learning Disabilities, on the 21st June 2019. The Event will run between 12:00pm and 4:00pm, taking place at The BRITE Centre, Braunstone Avenue, Leicester, LE3 1LE. 

    The Event is aimed at everyone and will include lots of health infomration, as well as talks from health professionals. There will also be a range of activies and information available on the day, from the NHS and other local organisations to help people stay healthy and to find out about local services that support health and wellbeing. 

    On the day, people can have an eye screening check, diabetes check, blood pressure, body mass index measured and receive health advice. 

    For further details, please see poster below:- 

    Learning Disability Health Promotion Event 21.06.19


  • Dementia Leaflet

    As part of Dementia Awareness Week, the Surgery has drafted it's own dementia care leaflet which patients can view by clicking the link below. 

    The leaflet and other materials are available from the Surgery's Dementia Information Stand, which is running in the reception area for the duration of this week. 

    Dementia Leaflet

  • Dementia Awareness Week

    As you may be aware this week is Dementia Awareness Week. As today is also International Clinical Trials Day is seems like an appropriate day to think about Join Dementia Research. 

    If you would like know more about the Join Dementia Research database and how to help service users take part in Dementia Research please use the following link: learn awareness tool

  • Staff Changes

    Dear Patients, 

    It is with deep regret that we are announcing the resignation of Dr Ghosh due to personal reasons. 

    Since Dr Ghosh joined Kingsway Surgery, he has been a valuable and well respected member of our team. During his time with the practice as senior partner, he has helped with the establishment of our Thorpe Astley Branch and the achievement of a "Good" CQC rating. 

    We hope you join us in wishing him the best of luck in all future endeavours. 


    Due to the above, Dr Duru will become the Senior GP Partner for Kingsway at the end of May.

  • CQC Rating

    On the 3rd April 2019, the Surgery underwent its regular CQC Insepction. All GP Practices are subject to an inspection by the Care Quality Commission, which takes place every three years. 

    The Final Report was published on the 1st May and we are delighted to announce that the surgery has acheived a rating of "GOOD." You can view a full breakdown of the report here:


  • Closure over the Easter Period

    Due to the Easter Period, the surgery will be closed on Friday 19th April and Monday 22nd April. We will re-open as usual at 8:00am on Tuesday 23rd April. Should you require any medical assistance within this time, please call NHS 111. 

  • April Newsletter

    Please see this month's Newsletter below, for all the latest changes happening to the surgery this month, including where to find furhter information on the altered appointment system:- 

    April Newsletter 2019

  • New Opening Hours for Urgent Care Services from April

    New opening hours for urgent care services in East Leicestershire and Rutland

    From 1 April 2019, urgent care services will be open for longer. When GP surgeries close at 6:30pm, the urgent care services will open, making it much clearer for patients where to go, and when.  The change also brings much greater efficiency and reduces overlap in hours between GP surgeries and urgent care services.

    From the same date, these new opening hours also apply to the new Enderby Urgent Care Centre, based at Enderby Leisure Centre. 

    The new opening times are listed below.

    Area Location Weekdays Weekends & Bank Holidays
    Blaby Enderby Leisure Centre 6:30pm – 9pm 9am – 7pm
    Lutterworth Feilding Palmer Hospital No change (In-hours care via GP practice, no evening service) 9am – 7pm
    Market Harborough St Luke’s Hospital 6:30pm – 9pm 9am – 7pm
    Melton Mowbray Melton Hospital 6:30pm – 9pm 9am – 7pm
    Oadby Oadby Walk-in Centre 8am – 9pm 8am – 8pm
    Oakham Rutland Memorial Hospital 6:30pm – 9pm 9am – 7pm

    For more information visit

  • Surgery Information Letter

    All registered households with Kingsway Surgery will have recieved or are due to receive a letter from the surgery detailing changes happening at the surgery from April and also current systems and processes for those that may not be too familiar. 

    A copy of the letter can be found below:-

    Surgery Information Letter


  • Text Messages Requesting Email Address

    Please be aware that from today, you will receive or may have already received a text message from the surgery requesting your up to date email address. This is an official request from the surgery to all our patients. 

    Not only is this to ensure our records are maintained and up to date, but to also make certain all patients will individually receive detailed information of the changes taking place at Kingsway Surgery from April 2019. This information will be sent as soon as possible.  

    Therefore it is important that patients contact the Practice to check we have their correct email address. 

  • March News

    Please click the link to see our March Newsletter:- 

    Surgery Newsletter - March 2019   

    In addition, from Sunday 10th March our patient partner telephone booking system will be down until the following morning while our server undergoes maintenance. To book an appointment in the 11th March, please telephone the surgery at 8:00am and press option 2. 


  • Cervical Smear Drop In Clinic

    Cervical Smear Drop in Clinic

  • Why do Receptionists Need to Ask What's Wrong With Me?

    why do receptionists ask whats wrong

  • February Newsletter

    Please click on the link below to see what changes are happening and health tips over the next month:- 


    February Newsletter

  • January Newsletter

    A Happy New Year to all our patients! Find out what we're starting the year off with by clicking the link below:-  


    January Newsletter

  • Christmas Opening Hours 2018

    Over the festive period, some of our opening hours are changing, particularly on Christmas Eve and New Years Eve. Please see the below timetable for more details:- 


    Christmas Opening Hours 2018


    We'd like to take this oppertunity to wish all our patients a Merry Christmas and a healthy and happy New Year!

  • Patient Questionnaire

    Here at Kingsway, we value patient feedback, as it helps us improve our services and work towards better patient care. Please find below a copy of the Practice Questionnaire, which can be printed and returned to the surgery. There are also copies of the Questionnaire available at the Surgery, which can be filled in while you wait. 

    Patient Practice Questionnaire

  • December News

    To see the latest news and happenings at the surgery for this month, please click on the link below:-

    December Newsletter

  • Local SEND Services and Support

    Leicestershire County Council will be runing a Local Offer Roadshow this Friday. The aim of the roadshow is to bring together information and services which support families of children and young people with special education needs and disabilities (SEND) all in one place. THe event will run from 9:30am - 11:30am at Leicester Forest East Parish Hall. FOr more information on the event, please click on the link below:- 

    Local SEND Services and Support

  • November News

    Please click on the link below for all the latest news from the surgery this month:- 

    November Newsletter

  • October News

    For the latest Surgery news, please click the link below:-

    October Newsletter

  • Urgent Care Services

    Please see below regarding Urgent Care Services in East Leicestershire and Rutland.     


    Weekdays 8:00am - 6:30pm 

    GP Practices in Leicestershire and Rutland - Contact your GP for a full range of services including minor injury 


    Weekdays 8:00am - 9:00pm & Weekends and Bank Holidays 8:00am - 8:00pm 

    Urgent Care Centre - Minor Injury and Illness 

    • Oadby Urgent Care Centre, Oadby    


    Weekdays 8:30am - 5:00pm  

    Urgent Care Centres (minor injury only) with x-ray facilities available 

    • St Luke's Treatment Centre, Market Harborough 
    • Rutland Memorial Hospital, Oakham 


    Weekdays 5:00pm - 9:00pm & Weekends and Bank Holidays 9:00am - 7:00pm 

    Urgent Care Centres (minor injury and illness)   

    • St Luke's Treatment Centre, Market Harborough
    • Rutland Memorial Hospital, Oakham
    • Melton Mowbray Hospital, Melton Mowbray  


    Urgent Care Services Outside of East Leicestershire & Rutland 

    For information about services outside of East Leicestershire and Rutloand including, Corby, Grantham, Leicester City, Loughborough, Rugby and Stamford, please visit: 


    For more information on Urgent Care Services, you can visit the CCG webpage:


  • Changes to Appointments and Clinics in September and October 2018

    Please click on the link below for more information on changes taking place in September and October. 


    Changes to Appointments and Clinics

  • Thorpe Astley to Open Five Days a Week from September 2018

    Thorpe Astley 5 days a week

  • Patient urges people to use ‘lifeline’ mental health service

    A Rutland-based patient is urging people with mental health problems in Leicester, Leicestershire and Rutland to use a ‘lifeline’ mental health service.

    Diane Markillie, 53, stars in a new video launched by NHS organisations in Leicester, Leicestershire and Rutland.

    Diane, who has depression, anxiety and low self-esteem, used the Let’s Talk-Wellbeing service after experiencing problems with her mental health following the death of her child and stress at work.


    In the video, Diane says: “About two years ago I was having a few issues at work where I was very stressed with my job and basically wasn’t coping.

    “I was feeling complete negativity, that I wasn’t worthy, I couldn’t cope, my family would be better off without me. It was just feeling completely rock bottom and not knowing which way to turn.”

    Diane contacted the Let’s Talk-Wellbeing service after an initial appointment with her GP. Following an assessment, her treatment involved cognitive behavioural therapy, which helps patients with mental health problems learn coping mechanisms to deal with their emotions.

    And her experience of the Let’s Talk-Wellbeing service has been positive. Diane adds: “It’s my lifeline. My confidence is there, I feel free. I feel that I’m back to being me.”

    Now she is encouraging others having problems with their mental health to use the Let’s Talk-Wellbeing service: “Just pick up the phone and have a talk. It’s not a stigma. These people are out there to help us and support us.”

    The Let’s Talk-Wellbeing service is for people with mental health conditions like depression, anxiety, obsessive-compulsion disorder and post-traumatic stress disorder.

    It offers a range of treatments depending on a patient’s needs, including one-to-one therapy, group therapy, counselling, online therapy, and cognitive behavioural therapy.

    People using the service can also see an employment advisor whilst in treatment if they are experiencing work-related issues or if they want to return to work.

    Patients can access the Let’s Talk-Wellbeing service by completing a form online, calling the service, or by sending off a self-referral form which is available on leaflets distributed by the service. GPs can also refer patients to the service.

    Patients can be seen in a variety of locations across Leicester, Leicestershire and Rutland, including GP practices and community venues. Once patients contact the service they can expect to be assessed within three weeks.

    Patients living in Leicestershire and Rutland can contact the service by calling 01509 56 1100 or going online here, and patients living in Leicester City can access it by calling 0116 292 7010 or going online here.

    The Let’s Talk-Wellbeing service is commissioned by the three NHS Clinical Commissioning Groups in Leicester, Leicestershire and Rutland and provided by Nottinghamshire Healthcare NHS Foundation Trust.

    The video can be watched here.

  • Local NHS calls for Patients to have their say on Changes to Prescribing

    The local NHS is calling for patients to find out more about changes to prescribing and to provide their views on the changes before they take place.

    From October, GPs will be encouraged by the three Clinical Commissioning Groups (CCGs) in Leicester, Leicestershire and Rutland; East Leicestershire and Rutland CCG, Leicester City CCG and West Leicestershire CCG, to reduce the number of prescriptions they provide for medicines and treatments that are already available to buy in a pharmacy or supermarket.

    This means that GPs, nurses and pharmacists will not routinely prescribe certain medicines for some minor health concerns.

    Patients can ensure that their views are heard and that they are prepared for the changes before they are introduced by taking part in a survey. The survey will run between Monday 30 July 2018 and Sunday 9 September 2018. People will be able to read helpful information before they take part in the online survey by visiting their CCG’s website. Paper copies of the survey, posters and leaflets will also be available at GP surgeries across Leicester, Leicestershire and Rutland and will also be available on the three CCG’s websites.

    Dr Andy Ker, local GP and Clinical Vice-Chair at East Leicestershire and Rutland CCG, said: “Patients should familiarise themselves with the changes so that they know what to do and expect if they suffer from minor conditions which can be treated at home by taking medication that they can buy from pharmacies and supermarkets.

    “By keeping a few useful medicines at home, common conditions such as sore throats and headaches can be treated immediately. Families with children should also keep medicines suitable for them.”

    “Local pharmacists can provide general advice on what medicines to keep at home, where to store them safely and how to use them.”

    The initiative follows national recommendations from NHS England to encourage people to self-care and to reduce the amount of money the NHS spends on medicines which are available to buy for a cheaper cost over the counter. The recommendations can be viewed here

    Dr Ker added: “In Leicester, Leicestershire and Rutland alone, between April 2017 and March 2018, the NHS spent £4.1m on prescriptions for medicines that can be bought from a pharmacy or supermarket.

    “By saving money on items which are readily available, we can give priority to treatments for people with more serious conditions, such as cancer, diabetes and mental health problems.”

    People with long-term health conditions - such as diabetes - or with more complex illnesses, as well as patients on treatments only available on prescription, will not be affected by the changes. The changes will also not apply to those who have found that over the counter products haven’t helped and patients who are unable to treat themselves.

    Dr Paul Danaher, GP and prescribing lead for Leicester City CCG, said: “At the same time, in Leicester city we are also reviewing whether to continue with the Pharmacy First Minor Ailments Scheme, which is where a city patient can receive medication for minor ailments free of charge from some pharmacies, without having to see a GP. We would also like to know people’s views on this.

    “We do recognise that a ‘one size fits all’ approach is not always appropriate and there may be cases where we will make an exception, such as for people who cannot afford over the counter medicines. This is why we encourage people to tell us what they think, so that we can fully understand how the changes may affect people.”

    Patients can ensure that their views are heard and that they are prepared for the changes before they are introduced by taking part in a survey, relevant to their local Clinical Commissioning Group: East Leicestershire and Rutland CCG, Leicester City CCG or West Leicestershire CCG.  

    The survey will run between Monday 30 July 2018 and Sunday 9 September 2018.

  • July News

    Please click on the link below to keep up to date with the Surgery News for this month:- 

    Newsletter July 2018

  • Diabetes and Ramadan

    Ramadan is the ninth month in the Islamic Lunar Calendar where daily fasting (not eating or drinking from dawn till dusk) is complusory for all healthy Muslims every year. 

    Most people with diabetes can fast without any issue, as long as they ensure they follow a few key pieces of advice. Dr Junaid Azam, the Clinical Lead for Diabetes and Dr Waqas Tahir, the Clinical Lead for the National Diabetes Prevention Programme, have put together some information and tips for diabetics who wish to fast during Ramadan. 

    Please click on the links below:- 

     Top Tips: Diabetes and Ramadan  

    Doctors encourage diabetics to fast safely during Ramadan


  • June News

    This month, Kingsway Surgery welcomed Dr Mahatma to the practice and with holiday season approaching, would like to remind patients of our travel procedure. 

    Click on the link to find out more about what's been happening at Kingsway:- Practice Newsletter June 2018

  • Dementia sufferer urges more people to see their GP

    A Leicester woman diagnosed with dementia is urging more people to go and see their GP if they are worried about their memory. 

    Irene Woodward (67) makes her plea in a video launched by NHS Clinical Commissioning Groups in Leicester, Leicestershire and Rutland to mark Dementia Action Week on 21-27 May. 

    Irene first suspected she may have a problem with her memory when she kept forgetting what she had gone out for. She made an appointment to see her GP and was later diagnosed. In the video Irene says: "To get that diagnosis was so important to me, it helped me cope of put things in place that I needed to.  

    "It's like a lot of things, if you actually know your diagnosis you can get the help that's available to let you lead your life, and a good life! I'm leading a good life, I'm happy; I'm still forgetting but what I forget I can try and get round and deal with, because there's a big world out there to enjoy." 

    In the UK, one person develops dementia every three minutes. In Leicester, Leicestershire and Rutland, there are 13,000 people living with dementia, a figure which is expected to rise in the coming years. Yet too many people living with dementia face the condition alone and excluded from society. 

    Dementia is not a natural part of ageing and doesn't only affect older people. More than 40,000 people in the UK who have dementia are under 65. 

    During Dementia Action Week,  NHS Clinical Commissioning Groups in Leicester, Leicestershire and Rutland are urging people with memory concerns to make an appointment with their doctor. 

    Girish Purohit, GP Lead for dementia across Leicester, Leicestershire and Rutland, adds: "Memory problems are one of a number of symptoms that people with dementia may experience. Others include difficulties with planning, thinking things through, struggling to keep up with a conversation, and sometimes changes in mood or behaviour. 

    "If you're worried about your memory, it's really important that you go to see your GP. If you are worried about a family member or someone you care for, you can support them to make an appointment, and ideally go along with them. 

    "Although there is no cure for dementia at present, if it's diagnosed in the early stages, there are ways to slow it down. Dementia gets worse with time, so seeing a doctor as soon as possible is vital." 

    NHS organisations and social care partners across Leicester and Leicestershire commissioned the Alzheimer's Society to provide a new single-point support service for people living with dementia, their families and carers in October last year. 

    To find out more information or to access the service, contact The Alzheimer's Society on 0116 2316921 or email This email address is being protected from spambots. You need JavaScript enabled to view it.  


  • It's Time to Talk About Mental Health

    This week, the Surgery is raising awareness of Mental Health.   

    One in four of us will experience mental health problems at some point in our lifetime. The most common mental health issues include anxiety, stress and depression. 

    Those suffering from mental health problems often feel alone and isolated, and friends and relatives may be at a loss for the best way to offer support. The good news is you don't have to be an expert to talk about mental health. If someone you know has been diagnosed with a mental health condition, talking to them, listening to what they have to say, keeping in touch and being patient are all simple ways of showing that you are there for them. For more information, visit 

    Click on the links below for more information regarding Mental Health:- 

    In Your Corner   

    Time to Talk About Mental Health   

    Together, let's end mental health discrimination.

  • May News

    The big news happening at the Surgery this month is the opening of our new branch site at Thorpe Astley! For more information on this, please read the article below. 

    For more information as to what's happening at the surgery this month, please click the following link:- Practice Newsletter May 2018

  • Thorpe Astley Branch Surgery

    Patients living in Thorpe Astley can now access healthcare closer to home, following the opening of a new GP Branch Surgery. 

    Kingsway Surgery has opened the new branch surgery at Thorpe Astley Community Centre. 

    The opening of the new branch surgery means patients registered at Kingsway Surgery are being offered GP and nurse appointments closer to home. 

    Kingsway Surgery has nearly 2,000 registered patients that live in Thorpe Astley, who previously had to travel to access healthcare at the main site in Braunstone Town. 

    The services at Thorpe Astley Branch Surgery are however available to all 10,600 patients registered at Kingsway Surgery.

    The new branch surgery is initally open on Mondays and Thursdays, but the practice is hoping to offer more appointments as patient demand grows. GP appointments and practice nurse clinics are available on Mondays, while a minor surgery clinic will take place on Thursdays. 

    The branch surgery has opened following investment from Blaby District Council, Braunstone Town Council, NHS East Leicestershire and Rutland Clinical Commissioning Group and Kingsway Surgery. 

    Stephen Samson, Practice Manager at Kingsway Surgery: "We are delighted our new branch surgery is now open for patients. This facility means our patients can have their healthcare needs met in a convenient location at the heart of the local community." 

    Jamie Barrett, Head of Primary Care at NHS East Leicestershire and Rutland Clinical Commissioning Group said: "The opening of this new branch surgery is really positive news for local patients, who can now access medical appointments closer to home. This facility is a shining example of NHS and local authority colleagues working collaborativelty to meet the needs of local people now and for years to come in the future." 

    John Richardson, Strategic Director at Blaby District Council said: "We are proud to have played a role in ensuring Thorpe Astley Community Centre can host the new GP branch surgery. We know residents of the area have been waiting for this moment and the positive work with our partners has meant access to local NHS services is about to commence in the heart of the Thorpe Astley community."    

    Councillor Amanda Hack, Deputy Leader of Braunstone Town Council and Ward Member for Thorpe Astley added: "Residents have consistently told us about the difficulties they face in accessing GP services. The Town Council is grateful to Kingsway Surgery for their positive and sensible approach in expanding their provision to meet increasing demand and we look forward to working with them to ensure that this service is both successful and sustainable." 

    Kingsway Surgery sought the views of patients before deciding to open the new branch surgery. More than three-quarters of patients said the extra space at Thorpe Astley would benefit. 



     Blaby District Council

     Braunstone Town Council


  • Exciting News!

    thorpe astley opening

  • April News

    We're now on Twitter! 

    To keep up with the latest news and events at the surgery, follow us on Twitter:- @KingswaySurgery 


    Welcome to Dr Soma Mukherjee! 

    We are delighted to announce that Dr Soma Mukherjee has joined Kingsway Surgery as a salaried GP. We look forward to working with her and hope you join us in welcoming Dr Mukherjee to the practice.   


    For more information about what's happening at the surgery this month, please click the link below:- 

     Surgery Newsletter - April 2018

  • Revised Surgery Opening Times from April 2018

    From the month of April, the surgery will be operating revised opening times. Please click on the link below for more information in this regard. 

    Revised Opening Hours

  • Changes to Prescribing at this Surgery

    We are promoting the use of over the counter medication in collaboration with the East Leicestershire and Rutland Clinical Commissing Group (CCG). 

    Please click on the link below for more information:- 

    Changes to Prescribing at this Surgery

  • Dementia Support Groups in Leicester & Leicestershire

    If you have dementia or are caring for someone with dementia, come along to your local Support Group. Meet with other carers, have a cuppa, recieive information, support and guidance. Click on the link below to find your nearest Support Group:-  

    Dementia Support Groups in Leicester & Leicestershire

  • February News

    Good Luck to Nurse Practitioner Jayne Johnson!

    It is with a heavy heart that we announce Advanced Nurse Practitioner Jayne Jonhson has left the practice for pastures new. Jayne was loved by all the staff and patients and she is a huge loss to the practice. We hope you can join us in wishing her well for the future.  

    However, this will not affect appointments, as ANP's Tracy French and Tilly have joined our team full time!  


    Have you updated your contact details? 

    We kindly ask all patients to ensure the surgery has their correct contact details on record. It is a regular occurence that staff are unable to reach patients due to out of date information. If contact details are out of date on our system, patients will also be unable to make an appointment via the automated service. 

    If you need to make changes to your address or telephone number, please ask at reception for a change of details form.   


    For more information about what's happening at the surgery, please click on the link below:-


    Surgery Newsletter - February 2018

  • Kingsway Surgery Newsletter


    We would like to update you on the next few months at Kingsway Surgery


    Patient Partner Appointment System:

    You are now able to choose between a Dr’s appointment and an Advanced Nurse Practitioner appointment via the telephone system.


    All the patient needs to do is type in their date of birth (e.g. 25.11.86) and their telephone number and then choose an appointment they wish to attend.


    *REMINDER* Please make sure the surgery has your most recent contact details or this system will NOT recognise you!!!


    New Computer System:

    Kingsway Surgery will be migrating from EMIS Web to a new patient record system called SystmOne. We hope this will help us provide a better service with other agencies such as the University Hospitals of Leicester.


    Therefore, from the 1st of October 2017 we will NOT be registering patients for Online Access AND between the 31st October 2017 and the 1st December 2017; we will NOT be registering New Patients. For all those with current patient access accounts an email will be sent to you with new login details for patient access as the new system uses a different website. Please look out for the email from the 29th November. Your current patient access account will stop working after this time. Any queries please contact 0116 2892364.



    Due to our change in computer system if patient’s require a prescription in-between the 20th of November and the 1st of December they must order it early as we cannot process any prescriptions during that time. Please order your script before the 17th November ready for the following month.


    Should you see a GP or ANP during this time they will still be able to prescribe medication for your presenting ailment should you require it.


    Clinics during the system change

    You may see changes to the clinics and appointments during the system changeover. This is necessary to allow for training and a smooth changeover. We will be back to normal clinics on the 11th December.


    Referrals and Blood tests during the system change

    These will be limited from the 20th November to the 4th December. Should you have any blood tests during this time it may take longer for the results to come back to the surgery as they are coming hard copy from the hospital.

    We appreciate your patience during this time and hope that this change will benefit all our patients.


    Flu Clinic

    Make sure you book for your flu jab as our last clinic is on Saturday the 4th of November.

    *Please note* This year we are giving the 4 in 1 jab which protects against more strains than the traditional 3 in 1 jab.

    If you are eligible for a flu jab and wish to book one, you can book in at reception. To find out if you are eligible for a flu jab you can check our website or the posters/leaflets in surgery.


    Further Info:

    If patients would like any more information regarding these new changes or to read Kingsway Surgery’s policies, they can visit our new updated website

  • Kingsway Surgery Newsletter

    There are some big changes happening at Kingsway in the coming months and we would like to update all our patients!

    From our new appointment system to new clinics, we want our patients to be fully aware of what’s to come over the rest of 2017!

    Patient Partner Appointment System:
    Kingsway Surgery has now introduced a new way to book appointments via the telephone in addition to online appointments! From 6:00pm patients can call the surgery and book an appointment for the following day with a GP. In the not so distant future we hope to offer patients the chance to book advance appointments via the telephone whether this be in a couple of days or a week. We believe ringing in the evening is a better way for patients to make appointments as they now don’t have to fit ringing the doctor in their already busy morning schedules.

    All the patient needs to do is type in their date of birth (e.g. 25.11.86) and their telephone number and then choose an appointment they wish to attend.

    *REMINDER* Please make sure the surgery has your most recent contact details or this system will NOT recognise you!!!

    On The Day Appointments:
    With our new telephone system in place we are able to offer easier access for patients to book appointments at a more convenient time. If a patient believes their problem needs to be dealt with on the day, we will be offering appointments with Advanced Nurse Practitioners.

    Our ANP’s:
    We now have 4 ANP’s at Kingsway surgery and we hope our patients will join us in welcoming them to our Team.
    Jenny Bell, Jayne Johnson, Angela Till and Tracy French have all joined our practice and are able to see our patients for on the day appointments. ANP’s are advanced nurses and are able to prescribe medicine for patients such as antibiotics.

    New Computer System:
    Kingsway Surgery will be migrating from EMIS Web to a new patient record system called SystmOne. We hope this will help us provide a better service with other agencies such as the University Hospitals of Leicester.

    Therefore, from the 1st of October 2017 we will NOT be registering patients for Online Access AND between the 31st October 2017 and the 1st December 2017; we will NOT be registering New Patients. For all those with current patient access accounts an email will be sent to you with new login details for patient access as the new system uses a different website. Please look out for the email from the 29th November. Your current patient access account will stop working after this time. Any queries please contact 0116 2892364.

    *PLEASE BE AWARE* If patient’s require a prescription in-between the 20th of November and the 1st of December they must order it early as we cannot process any prescriptions during that time.

    New clinics:

    Frailty Clinic
    We understand that some of our elderly patients may not be able to use our new appointment system so we are planning to hold afternoon clinics for these patients to discuss all their medical problems. We currently have no set date for these to run but we will keep you all posted when we do!

    Flu Clinic
    Yes it’s that time of year already! We are holding our Flu Clinics on Saturday the 7th of October, Saturday the 28th of October and Saturday the 4th of November.
    If you are eligible for a flu jab and wish to book one, you can book in at reception. To find out if you are eligible for a flu jab you can check our website or the posters/leaflets in surgery.

    Further Info:

    If patients would like any more information regarding these new changes or to read Kingsway Surgery’s policies, they can visit our new updated website

  • Practice Boundary

    Due to a large number of enquiries, we wish to clarify our Practice Boundary and Catchment area. 

    Please see a detailed map of the area in which Kingsway covers below:-

    Boundary Map 

    If you are living outside of our boundary you will be sent a letter asking you to CHANGE GP Practice and given 28 days to do so. 

  • NHS Cyber Attack - Notice to Patients

    Last Friday, 12 May, the NHS, along with many other organisations, experienced a 'cyber attack'. So far at Kingsway Surgery we have been unaffected.

    There are no reports of any patient information being compromised but the Practice is taking the threat very seriously and we may need to suspend our IT systems as a precautionary measure over the coming days.

    This may cause delays such as making appointments and printing prescriptions.   We are grateful for your patience and understanding as we try to ensure safe care for everyone.

  • Important Information

    We would like to inform you of some important changes at Kingsway Surgery. Please be aware that Dr Gordon, Dr Martin and Dr Alexander will be leaving the practice on 13 June.

    We appreciate that this news may be unsettling for some of our patients and would like to assure you that your general practice services will continue as normal. Dr Ghosh will continue to operate at the surgery and additionally, Dr Duru is joining Kingsway Surgery as a partner on 1st June. We also have contingencies in place including long-term cover, to help minimise possible disruption to services and to ensure you continue to receive a high standard of care. 

    We would like to thank you for your patience during this time.

  • Prescription Updates

    Over the next few weeks we will be reducing prescription issues to monthly supplies for patients who are entitled to free prescriptions. This has been done to help prevent medicines wastage and over prescribed medication to help save the NHS money. This change is vital in a climate where the cost of prescribing is increasing.

    Currently the only patients affected by this will be people with over/under active thyroids, diabetics, epileptics and patients aged over 60. (all patients that currently receive free medication from the NHS)

    We are doing this in order to safeguard future finance for the NHS.

    You may have already noticed several changes to some of the creams you have been prescribed. As a Surgery, we are no longer allowed to prescribe creams such as Aveeno cream. The alternative to this is Aproderm. Should you still require Aveeno cream this can be purchased over the counter at Pharmacies.

    We have also been working through the process of swapping diabetic patients over to the new Contour metres. If you are a diabetic patient who tests regularly, please stop into reception to collect your free monitor.

    Rest assured, any changes that have to be made will not be at the detriment to patient health and safety.

    Thank you for understanding.

  • Update for Patients January 2017

    Firstly we would like to wish a happy new year to all of our patients before an update for you all!

    This year we plan to see a lot of changes at Kingsway Surgery and we would like to start with welcoming new members to our team.

    • Dr Christiana Duru has joined us on a permanent basis from the 16th of January.
    • Dr Pardeep Bagga will be returning to Kingsway Surgery from the beginning of April 2017.

    We hope you can join us by welcoming Dr Duru and Dr Bagga to the Kingsway Team.

    We are also hoping to employ a new Advanced Nurse Practitioner this year who can assess minor injuries, minor illnesses and prescribe the correct medication when necessary. In addition to this we plan to employ a new practice nurse and HCA to give patients more blood appointments, dressing appointments and general nursing appointments to fit in with patient’s busy working schedules.

    We hope by taking on these new staff members we can make more appointments available to our patients when they need to be seen.

    Appointment system:

    Following on from the above, we would like to inform patients of a change to the appointment system which will be implemented from the 1st of March 2017.

    We will now be offering more pre bookable appointments to patients rather than book on the day only.

    If a patient believes they need to be seen on the day as an emergency we will be running an emergency clinic in the morning ONLY for patients who need to be seen on that day. For patients who do not believe they are an emergency case they can book an appointment 2, 5, or 7 days in advance from the day they call.

    By implementing this new appointment system we hope to be able to see more patients and offer more flexibility for patients to book an appointment on a day of their choice, which is more convenient for them.

    New Telephone system

    We will be implementing a new, improved telephone system in the near future. This will give patients the ability to book appointments using an automated system aswell as the traditional system. You will also be able to cancel appointments via this system. It will have more lines available to patients and will be open 24hrs a day for booking only.

    Opening and closing times:

    Kingsway surgery is open from the hours of 8:30am to 6:30pm Monday to Friday. However, from the 1st of March 2017 the surgery will close every day for staff training between the hours of 1:00pm and 2:00pm.

  • Kingsway Newsletter

    Kingsway Surgery are delighted to launch our new Newsletter for our patients.

    This month there is an update on the surgery and information about our forthcoming flu clinics.

    Please click here to view the newsletter.

  • PPG Report 2015

    You can now view our Annual Patient Participation Group Report for 2015 in the PPG section of our website or by downloading the attachment to this article.


  • Frequently Asked Questions

    We hope you can find the information you need on this website.  We have also put together the Frequently Asked Questions section to assist visitors to our site.

  • Our new website!

    Welcome to our new website!

    We hope you find it informative and useful.  Please add it to your favourites or bookmark it.

    On the go?  It works well on smartphones and tablets too!

    We welcome your feedback, please use the form on the Contact page.



Practice News

April News

We're now on Twitter!  To keep up with the latest news and events at the surgery, follow us on Twitter:- @KingswaySurgery    Welcome to Dr Soma Mukherjee!  We are delighted to announce that Dr Soma Mukherjee has joined Kingsway Surgery as a salaried GP....

April Newsletter

Please see this month's Newsletter below, for all the latest changes happening to the surgery this month, including where to find furhter information on the altered appointment system:-  April Newsletter 2019...

August News

Click on the link below to find out the latest surgery news!  August Newsletter 2018  

Braunstone Town Community Response

Can you help?  Braunstone Town Council is looking for volunteers who may be able to assist in tasks like helping to shop, delivering food and medicine, and even something as simple as a quick chat on the phone.  Their aim is to create a network of...

Changes due to Coronavirus

Please be aware that the surgery is open and functioning as normal, albeit with some   changes put into place. Information from the Government is updated daily, and new information requires GP     practices to treat any patients who require a hospital...



Kingsway Surgery

23 Kingsway
Narborough Road South

Tel:  0116 289 5081
    Fax: 0116 263 0195



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Catchment Area


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