We are writing to keep you informed of new developments, services and general information as the pandemic continues.
Vulnerable/High Risk Patients
Vulnerable patients should have received a text message from the government, which will have been sent via gov.notify and will only include a gov.uk URL. The message reads as follows: “As someone who is at high risk of severe illness if you catch Coronavirus, please remain at home for a minimum of 12 weeks unless a healthcare professional suggests otherwise. Support is available if you need it. Please complete this short form to tell us whether you need this support or not: www.gov.uk/coronavirus-extremely-vulnerable. If you cannot sign up on the website, you can call us on 0800 028 8327. Your response will help us support those who need it most. If you have already been in touch, there is no need to do so again.”
In the same vein, those identified to be most at risk or vulnerable will receive or have already received a letter from the government. These are being sent in batches as the criteria redefines itself, so do not be worried if you have not received one yet. If you do not receive a letter within the next few weeks and believe you are in the vulnerable category, please click the following link to be added to the shielded list:
The government have published a new leaflet containing helpful information on coronavirus, self-isolation, hand washing and employment support. Please click the following link should you wish to view the same:
A free information book explaining the coronavirus to children and illustrated by The Gruffalo illustrator Axel Scheffler is available to download. The book can either be printed or read online and is appropriate for 5-9 year olds. For more information visit:
During isolation, physical deconditioning is likely to lead to a direct risk of musculo-skeletal problems with or without falling for the elderly and vulnerable. There is also a risk of cardiac and respiratory deconditioning, which may lead to ongoing healthcare needs. The CSP (Chartered Society of Physiotherapy) with partners have developed six simple exercises recommended to aid strength and balance. There are multiple resources available on exercises and these can be explored if desired.
Please note we are not carrying out Ear Syringing for the foreseeable future. Please continue to use Medicated Olive Oil to soften the wax. If you are experiencing an unbearable pain please contact the surgery to speak with a GP.
Please can all patients make sure we have up to date contact details. If we have to change appointments we do this using our text messaging system, if you have a mobile number listed.
Attending the surgery - please do not arrive too early (or late!) for appointments as this can result in too many people in the waiting room. You may be asked to wait in your car for the safety of patients and staff.
We are unable to offer sick notes if you are self-isolating. Instead, the NHS has launched a new type of note called an “Isolation Note”. These notes are available from https://111.nhs.uk/isolation-note/ and can be sent to you or directly to your employer should you wish. These notes cover you for the 14 day isolation period.
At this current time, we are unable to issue early or extra prescriptions. All prescriptions will be issued on a monthly basis and only a month’s worth of medication will be provided. This is to ensure stock supplies remain constant across the UK and can be distributed to all patients in need.
We cannot provide notes or letters stating patients are allowed into the supermarkets at a particular time. The supermarkets have provisions in place to ensure elderly and vulnerable patients can attend at an appointed time frame throughout the day or week. Notes from the GP are not required for this.
General Leicestershire NHS Information
The NHS Volunteers Responders Service has been launched, where over 750,000 people have volunteered their time to drive patients to appointments, collect medicines from pharmacies and make regular phone calls to check on people isolating at home. Referrals can be made by health and care professionals, such as GP’s, Social Prescribers, Nurse, Consultants, Pharmacists and NHS 111.
We have received an update from the CCG, which advises that all the Practices are now operating a telephone triage service for patients. The recent various changes have enabled practices to continue meeting the needs of their patients, reducing the risk of spreading coronavirus to patients and staff, while continuing to provide important non-covid-19 related services, such as childhood vaccinations and essential blood tests for cancer patients for example. Their daily reporting shows that nearly all practices were able to meet patients’ needs, a truly massive achievement considering the changes we have had to implement so quickly.
The University Hospitals of Leicester are continuing preparations for an expected surge in demand, which may last for some time. They recognise patients are worried about contracting the virus, not least because daily national news headlines focus on those patients who have died. It is important to understand that the hospitals are discharging patients on a daily basis who have fully recovered from the coronavirus and that it is a disease that can be overcome.