Kingsway Surgery
23 Kingsway
Narborough Road South
Tel: 0116 289 5081

Thorpe Astley Branch
Thorpe Astley Community Centre
Lakin Drive
Thorpe Astley

  • Please keep the appointment or cancel it well in advance to allow other people to see us
  • Please book urgent appointments for emergencies only
  • If you feel you need a longer appointment for your problem, please tell reception at the time of booking the appointment
  • If you change your name, address or telephone number please inform us as soon as possible
  • Only call the Doctor out of hours if you can’t wait
  • For minor ailments and injuries try ‘Urgent Care Centre’ first at Oadby Walk In Centre, 18 The Parade, Oadby, LE2 5BJ
  • Be polite to the staff as they are just doing their job
  • The practice operates a zero tolerance policy any patient that is violent or abusive to any member of staff may risk being removed from the practice list

We ask you for information and keep it together with details of your care.  We may use some of this information to help us to protect the health of the Nation, to help plan the future of the NHS, to train tomorrow’s clinical staff and to carry out research for the benefit of everyone.  You have a right of access to your health records.  Please ask at the reception for further details. 

Everyone working for the NHS has a legal duty to keep information about you confidential.


You can find more information on our Medical Record Information page



From the 25th May 2018, the European General Data Protection Regulation (GDPR) will update previous Personal Data Protection Laws, to keep pace with an increasingly  technological era. The new legislation is designed to give greater protection and rights to individuals concerning their personal data.   

In accordance with the new law, please see our GDPR Privacy Policy by clicking the link below: -  

GDPR Privacy Policy   

Subject Access Request Policy



Due to privacy and confidentiality laws, we are unable to speak to anyone on a patient's behalf without their consent. This applies to patient's who are aged 16 and over. Should you wish for someone to speak on your behalf regarding your medical care, please either collect a Consent Form from the reception desk or follow the link below and print the same. Once the form has been completed and signed, please return it to the surgery so that we may update your records. 

Patient Consent to Speak to Third Party


Your comments and suggestions are welcome to improve the quality of our service.

How to make a complaint

If you have any complaints or concerns about the service that you have received from the doctors or staff working for Kingsway Surgery, please see our practice complaints form below:

Complaints Form

Complaints can be made by telephone or in writing. All complaints should be addressed to the Practice Manager, Michelle Cank.

Comments and Suggestions

We aim to provide a high quality service. Please approach any member of staff if you have a suggestion or comment. We value your input and are constantly striving to improve the services we offer to patients.

Friends and Family Test

You can also leave feedback based on your visits and appointments to the medical centre.  Please access the Friends and Family Test page.

If you are unhappy with any service or with any member of the practice team and would like to complain:

  • First talk the problem through with the Practice Manager or a Senior Receptionist.
  • Put your concerns in writing to us so that we can investigate and write to you to resolve your concern.

If you are still unhappy and wish to take the matter further, contact

NHS England

Customer Services

PO Box 16738

B97 9PT

Tel: 0300 311 22 33



Practice News

April News

We're now on Twitter!  To keep up with the latest news and events at the surgery, follow us on Twitter:- @KingswaySurgery    Welcome to Dr Soma Mukherjee!  We are delighted to announce that Dr Soma Mukherjee has joined Kingsway Surgery as a salaried GP....

April Newsletter

Please see this month's Newsletter below, for all the latest changes happening to the surgery this month, including where to find furhter information on the altered appointment system:-  April Newsletter 2019...

August News

Click on the link below to find out the latest surgery news!  August Newsletter 2018  

Braunstone Town Community Response

Can you help?  Braunstone Town Council is looking for volunteers who may be able to assist in tasks like helping to shop, delivering food and medicine, and even something as simple as a quick chat on the phone.  Their aim is to create a network of...

Changes due to Coronavirus

Please be aware that the surgery is open and functioning as normal, albeit with some   changes put into place. Information from the Government is updated daily, and new information requires GP     practices to treat any patients who require a hospital...



Kingsway Surgery

23 Kingsway
Narborough Road South

Tel:  0116 289 5081
    Fax: 0116 263 0195



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