We would like to make our patients aware that the ongoing Microsoft outage may affect several of our day-to-day services at the practice.
What does this mean for our patients?
The outage may cause delays with:
💻Online consultations – Responses to online consultation requests may be delayed, and you may not get your confirmation email, and we are currently unable to access Rapid Health.
📱SMS text messages – We may be unable to send text messages or important patient updates.
🗓️Appointment reminders – Text reminders may be delayed or not received.
📧Hospital letters – There may be delays in receiving and processing hospital correspondence.
🏥Electronic Discharge Documents (EDDs) – Discharge information, including medication changes and follow-up instructions, may take longer to reach the practice.
📄Referrals – Our ability to prepare and process referral forms may be affected.
📩Patient letters and documents – There may be delays in preparing and sending clinical and administrative correspondence.
⏳Other administrative requests – Some routine tasks may take longer than usual.
What are we doing?
✓ Prioritising urgent clinical matters and patient safety.
✓ Continuing to provide services wherever possible.
✓ Monitoring outstanding work and correspondence.
✓ Working to minimise disruption and delays.
Important Information
If you are awaiting a response to an online consultation or an important text message, please be aware this may take longer than usual.
For urgent medical concerns that cannot wait, please telephone the practice. If the practice is closed, contact NHS 111. In a life-threatening emergency, call 999.
We apologise for any inconvenience and thank you for your patience and understanding.
Kingsway Surgery
