How To See Your Doctor
Our aim is to offer all patients an appointment on the day of their choice with the doctor of their choice, if possible.
We offer several types of GP appointments at Kingsway Surgery, these are:
- Prebookable appointments made by phone
- Online prebookable appointments
- On the day routine appointments with the ANP
- Telephone Consultations
You may consult any of the doctors. Of course, if one doctor has been dealing with a particular problem, please mention this when booking your appointment and we will try to accommodate your request.
Appointments can be made in the following ways:
By Telephone
If you wish to call for an appointment please telephone 0116 289 5081.
Following patient feedback, we have abolished the automated telephone system.
In order to make a same day appointment, please telephone at 8:00am. If there are no appointments available and you feel it is urgent, you will be offered a telphone consultation from the on-call GP, who will then discuss your concerns and decide on the best treatment going forward. The GP can call anytime between 8:30am and 6:30pm, so please ensure you are available to answer your phone at any point that day.
To arrange a pre-bookable appointment, please telephone the surgery after 10:00am.
Our aim is to make it easier for patients to arrange an appointment with the GP around busy schedules. Since introducing this system, the feedback has been positive.
Please note that the above system is to arrange appointments with GP's and Advanced Nurse Practitioners only. If patients wish to book an appointment with a routine Nurse, Midwife or Health Care Assistant, they are able to do so at any point of the day by speaking to one of the Receptionist Team.
Online Booking
We have now increased the number of appointments that are available to be booked online. We have placed these appointments at various different times throughout the day and each GP working has appointments available to book with them. We have found that this is a very popular option for people who wish to book appointments around work and family commitments. If you wish to register for this service please collect the registration forms from reception.
If you have already registered for the service then please use the link below to access the SystmOne online booking system:
Cancellations
It is the patients’ responsibility to attend their appointment at the specified time. If, before your appointment, you no longer need to see the doctor, then please ring the practice to let us know. We will then be able to offer your slot to another patient.
Telephone Advice
To access telephone advice or information from a doctor or nurse, please telephone reception who will pass on your query to the relevant member of staff who will call you back when they are next available.
Alternatively, for more general advice and health enquiries, please call NHS 111.
Home Visits
Home visit appointments are for housebound patients only. Please do not book a visit if you know you are able to get to surgery. If you wish to arrange a home visit, please call the surgery before 11:30am.
Late Arrivals
If a patient is over ten minutes late for an appointment, they will NOT be seen. If patients are between five and ten minutes late, it is then the discreation of the clinican as to whether you will be seen. If a patient arrives late for their appointment, it pushes the Clinician behind their working schedule. This makes it unfair on patients who have arrived on time and for those requiring visits on that day.
Clinicians do their best to meet the individual needs of patients within the time allocated. Unfortunately, this is not always possible depending on the complexity of the issue and may cause the Clinician to fall behind. Staff endeavour to inform waiting patients if this event occurs.
Thorpe Astley
You are able to make same day and pre-bookable appointments at our Thorpe Astley Branch by either telephoning the practice, or by the patient online access. Please ensure you mention to the Reception Team if you would specifically like an appointment at Thorpe Astley.
The Minor Operations clinic runs only at Thorpe Astley. If the GP has assessed you in this regard, our Minor Op Liasion will be in touch to arrange the appointment.
